PLEASE READ BELOW | SOME QUESTIONS YOU HAVE MAY BE ANSWERED

Frequently Asked Questions

What is the difference between Raw and Virgin hair?

Raw hair texture is naturally derived and stripped from a human donor whereas Virgin hair has been processed to achieve the texture pattern in efforts to mimic a particular hair style or pattern.

How much does each bundle weigh?

Each bundle is 100 grams 

How many bundles do I need?

3 bundles will complete a style but I advise all barbs to purchase 4 bundles for all lengths 26” +

14-24" 3 bundles 

26"& up 4 bundles 

How long does the hair last?

We offer 100% Raw unprocessed human hair extensions. Our hair will last 5+ years with proper care but keep in mind it is up to you to care for your extensions. I advise treating Raw Indian hair like your natural hair!

How does pre-ordering work?

Once the order is placed I will then submit your order to my vendor depending on what hair and/or item you decide to pre-order it can typically take 14 days to receive; (this is not including processing time) Please order in a timely manner. Shipping and what’s expected is accurately explained on site. Refunds will not be given out for matters such as prolonged time. 



Orders are submitted to vendor immediately after payment is PROCESSED

WHAT IS PROCESSING VS SHIPPING?

Processing is the amount of time it takes for us to prepare your order.


Shipping is how long it takes for the shipping carrier to ship your order.

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately order modifications are not accepted after the order is submitted.

MY PACKAGE IS LOST/STOLEN CAN I GET A REFUND?

The customer must file a claim with the shipping courier. The Karti Kollection IS NOT RESPONSIBLE For any lost/stolen items. If you have selected "ROUTE PROTECTION" your order is insured with them and you must file a claim with them. Once approved you will be issued a a refund to place another order.

Can I bleach my Raw Indian hair?

Yes. This is 100% Raw Human Hair & it can lift to #613. I do suggest consulting with a LICENSED professional before doing so.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

Tracking numbers are sent out via email once your order has been processed and shipped.

Do you offer hair services?

No, unfortunately at this time we do not offer hair services but we have top recommended nd stylist listed below:

@beautyoneway

@jay_laced_me

@thesalaexperience

@layedbyrijah

@meltedbymonaee

@sue_slayshair

@shazdidit

@dolledbyyyt

Can I get a refund if my order doesn't come in time? 

NO! I encourage all customers to place orders in a timely manner due to possible delays concerning shipping; I'm not responsible for hair once shipped.

How Long is shipping?

Shipping is 3-4 Business Days 

How Long is processing time?

Processing time varies depending on what payment method you decide!

Shop Pay 1-2 business days 

3rd Party processing 

Klarna 7-10 business days to "PROCESS PAYMENT"

Sezzle 7 business days to "PROCESS PAYMENT"

Affirm 1-3 business days to "PROCESS PAYMENT"

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we ship worldwide!

However, Customers may be responsible for import fees depending on their country.